Terms and conditions

Satisfaction guaranteed
Our goal is to make you a satisfied customer. We ensure competitive prices, as well as impeccable after-sales service. To ensure prompt service when contacting our customer service department, please mention our invoice number and/or your purchase order number.

Payment terms
For established accounts, our payment terms are net 30 days. These terms also apply to all government, municipal, educational, public, and quasi-public organizations. A 1.5% fee will be applied monthly on any unpaid balance after 30 days. The delivered material remains the property of Prolab Scientifique Ltée until full payment of the invoice has been made. We also accept payments by Visa or MasterCard credit cards and Interac e-Transfer.

Pricing
All prices published by Seller or quoted by Seller's representatives may be changed at any time without notice.  Any order less than $100.00 is subject to a $10.00 administrative fee. All applicable provincial taxes will be added to your order at the time of invoicing. GST (or HST) will be added to orders where applicable. For your reference, our GST number is R103324570.

Changes, misprints and errors
Subject to applicable laws, we: a) reserve the right to modify the products and services advertised or offered for sale on the site, the prices and specifications of these products and services, and any promotional offer at any time and from time to time without notice or liability to anyone, including you; b) cannot guarantee that the products and services advertised or offered for sale on the site will be available at the time they are ordered or thereafter; c) reserve the right to limit quantities sold or offered for sale; d) do not warrant that the site or the documents appearing on the site are accurate, complete, reliable, up-to-date, or error-free; e) reserve the right to cancel an order, terminate it, or not process it (including an accepted order) if the price or any other important information on the site is inaccurate; and f) reserve the right to cancel an order if the stocks of an item are no longer sufficient to fulfill your order (or if an item is no longer offered). If we do not process an order for any of these reasons, we will notify you that the order has been canceled and either not charge you for the order amount or credit you for it, depending on the type of payment used. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you.

Transportation
The shipping charges for your order are prepaid and added to your invoice. Dangerous goods shipping charges may apply: $ 25.00 for Quebec and Ontario, $ 50.00 elsewhere in Canada.

Damaged merchandise
All deliveries must be inspected immediately upon receipt, and any damaged package or missing item must be reported to our customer service as soon as possible. Please do not return merchandise without first obtaining a return authorization number from our customer service department. It is important to notify the carrier of any visible damage and to note it on your delivery receipt. 

Returns
All returned merchandise must be accompanied by a return authorization number, which you can obtain by contacting our customer service department. Returned products must be complete and in their original packaging. Return authorization requests must be made to us within a maximum of 30 days from the shipping date. Restocking fees may apply. No returns will be accepted for laboratory reagents, furniture, or items sold as part of a tender. The customer is responsible for return shipping charges.

Limitation of Liability
The entire responsibility for the proper handling of all products offered by Prolab Scientific Ltd. rests with the user. All goods sold by Prolab Scientific Ltd. are on the condition that responsibility for any injury, loss, and damage, whether to a person or real property, resulting from the use of said goods, lies with the user. Acceptance of our goods binds the customer to these terms. The extent of Prolab Scientific's liability, whether in contract, warranty, negligence, or otherwise, is limited to the amount of the purchase. Prolab Scientific Ltd. cannot be held responsible for any damages of any kind resulting from breakage during transportation or the use of information found on this site or communicated by its employees. Always exercise extreme caution with laboratory products. Use them only under the strict supervision of a professional instructor.